We want you to feel confident and comfortable with every purchase. Please review our shipping, return, and exchange policy below before placing your order.
Shipping & Delivery
Once your order is confirmed, it will be prepared and dispatched through our trusted courier service. Delivery times may vary depending on your location and courier availability.
Please make sure your contact information and delivery address are correct when placing your order to avoid any delays.
Estimated Delivery Times
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Cairo: 2-3 working days
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Alexandria: 2–4 working days
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Other Governorates: 4–7 working days
When your order arrives, you may inspect and try the item while the courier waits for approximately 5–10 minutes.
We encourage you to use this opportunity to check the item, fit, and condition before accepting your order.
Returns Policy
If you decide that the item is not right for you, you may return it immediately with the courier at the time of delivery.
In this case, you will only be responsible for the applicable shipping fees.
Please note that, under our current policy, returns cannot be accepted after the courier has left. For this reason, we kindly ask you to inspect and try your item carefully before accepting the delivery.
Exchanges Policy
If you would like to exchange your item for another size, color, or product, please return the original item with the courier and contact us through our instagram DMs to arrange the replacement.
The exchange will be subject to product availability, and additional shipping fees may apply.
Refund Policy
Eligible refunds will be processed for items returned with the courier at the time of delivery, in accordance with the conditions above.
Original and/or return shipping fees are non-refundable.
Need Help?
We’re always happy to assist. If you have any questions regarding your order, delivery, return, or exchange, please contact our customer service team through Instagram.
Our goal is to make your shopping experience as simple, transparent, and enjoyable as possible.